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| Benchmarking Benchmarking is a tool to help your business improve its processes. Any and all processes can be benchmarked. The most effective benchmarking process measures your performance against not just your sector but across a wide variety of industries. If you are constantly asking yourself: • How are we doing and how do we compare to our competitors' • What lessons can be learnt from others’ • How did we improve and what parts of our business should we concentrate on’ • What is best practice’ Then we can provide you with the tools you will need to be a Winning Company. |
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What is a Winning Company? • Lead by visionary, enthusiastic champions of change. • Leaders have a vision that is owned throughout the organisation • Build demanding but realistic targets into the business strategy • Are champions for change who lead by example and accept managed risk • Generate an open communicative management style throughout the organisation • Focus on their customers "Key Features of a Winning Company" Know their Customers • Know and anticipate the future needs of their customers • Have a realistic understanding of their competitors and how to beat them in competition for the customers • Know the drivers in their market • Focus on the customer and cultivate an active partnership towards total customer satisfaction • Collaborate with customers, other companies, suppliers and academia to maximise capabilities and minimise risk Unlock the Potential of their people • Empower all employees by creating individual ownership and focus on customers • Simplify the internal systems wherever possible • Clearly communicate company performance • Encourage a team approach • Train at all levels; professional development, multi-skilling, updating • Measure and benchmark performance against direct comptetitors and other companies in other sectors • Install information and financial systems focused on rapid provision of customer relevant data Deliver Products and Services that exceed their customer expectations
Continuously Introduce differentiated products and services • Exploit new technology or legislation to drive new product innovation • Customise the product and service • Radically improve speed to market • Adopt multi-functional teams to drive innovations forward
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